Our Commitment to Service

Section 2 of the Republic Act (RA) 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018, states that:

"It is hereby declared that the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices, aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness related transactions in government."

Legal Basis

Legal Framework

Section 6 of RA 11032 stipulates that all government agencies shall set up their most current and updated service standards to be known as the Citizen's Charter — posted in information billboards at the most conspicuous place, in their respective websites, and in the form of published materials such as handbooks written in English, Filipino, or in local dialect.

In strict adherence with Section 6 of RA 11032, the Department of Education established the following service standards comprising the DepEd Citizen's Charter.

R.A. NO. 11032

EODB-EGSD Act of 2018

Republic Act

Section 6

Citizen's Charter Mandate

Service Standards Requirement

DepEd Documents

Service Standards

Scroll through the official documents below. You may also open each in a new tab for full-screen reading.

Certificate of Compliance DepEd · 2025

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Department of Education – Division of Gingoog

CITIZEN’S CHARTER

Citizen's Charter

Our Commitment to Service

Legal Framework

Service Standards

ARTA Manuals