Citizen's Charter 2026
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Open DocumentSource: DepEd Division of Gingoog City Official Website
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Legal Framework
Section 2 of RA 11032 declares the State's policy to promote integrity, accountability, and transparency in government service delivery, and to reduce red tape in business and non-business transactions.
Section 6 further requires every government agency to publish its current service standards — the Citizen's Charter — on information billboards, its official website, and in printed materials in English, Filipino, or a local dialect.
ARTA Manuals
The following manuals developed by the Anti-Red Tape Authority (ARTA) may also guide the implementation of RA 11032 within the Department.